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 I love this site too, why not share my MOTO-TUNER experience 
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Joined: Fri Feb 15, 2013 10:25 am
Posts: 22
Here's what you're dealing with at MOTO-TUNER.com...
(Complete email conversation thus far. Not reachable by phone.)

Quote:
From: <sales@moto-tuner.com>
Date: Sat, Nov 16, 2013 at 1:22 PM
To: tonyhuff@gmail.com


Thank you for your order. Your order number is 1342, placed 11/16/2013 at 01:21PM.


Shipping Method:

Shipping & Handling
Order Details:

Code Item Qty Price Grand Total
MT-5870MM-WBA BMW ROUNDEL LED EMBLEM BADGE HOLDER BASE
[Size:58mm] 1 $210.00 $210.00

Subtotal: $210.00
Tax: $0.00
Shipping Cost: $10.00
Grand Total: $220.00


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From: Tony Huff <tonyhuff@gmail.com>
Date: Sat, Nov 23, 2013 at 9:45 AM
To: sales@moto-tuner.com


I just received my emblem signals for my S1000RR. I ordered 58mm, the S1000RR instructions are in the box, but the emblems are 70mm. I'd appreciate it if you could expedite the proper size 58mm ones to me ASAP. My emblems have already been removed from the bike and the signal wires have been cut so I'll be without blinkers until the proper ones arrive. I will box these up and return them to you right away if you could please get the proper replacement ones shipped out to me today. Also, I'd appreciate it if you could ship them 2-3 day express. I'll do the same with my return and provide you the tracking info. I've attached a picture so you can see the error in size. Thank you. Tony Huff (***) ***-**** Order # 1342
Image

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From: <sales@moto-tuner.com>
Date: Sat, Nov 23, 2013 at 3:49 PM
To: Tony Huff <tonyhuff@gmail.com>


Hello Tony,
I'm so sorry for this. Please let me know what does it say on a box 70mm or 58mm. I'm just trying to understand if the factory made a mistake or our shipping department.
If the box saying 58mm did you measure and it's 70mm?
Please no worries we will exchange it for you.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Sat, Nov 23, 2013 at 4:11 PM
To: sales@moto-tuner.com


The box has nothing on it. I've checked several times. I measured and they are indeed 70mm. I attached a photo in my previous email of my emblem laying on the oversized signal.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Sat, Nov 23, 2013 at 4:12 PM
To: sales@moto-tuner.com


Maybe the pic didn't work properly. Here it is again...
Image


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From: <sales@moto-tuner.com>
Date: Sat, Nov 23, 2013 at 10:02 PM
To: Tony Huff <tonyhuff@gmail.com>


OK, no problem
please send it back to:

MOTO-TUNER
145 Newton Street
Unit 3
Waltham, MA 02453

We will send you replacement.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Sat, Nov 23, 2013 at 10:03 PM
To: sales@moto-tuner.com


Ok will do. Thanks


----------
From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 8:27 AM
To: sales@moto-tuner.com


Michael,
The item is boxed up very nicely and going out UPS today. Here's the tracking info 1ZX326380346123113 (label photo attached). Can you let me know when the new item ships please? Thanks for your assistance. Take care.
Tony Huff
Image

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From: <sales@moto-tuner.com>
Date: Mon, Nov 25, 2013 at 11:24 AM
To: Tony Huff <tonyhuff@gmail.com>


Thank you very much!
We will wait for your return. Did you put MOTO-TUNER on a label?


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 11:36 AM
To: sales@moto-tuner.com


Wait for my return? Can you please ship it today? It's the least you can do. Yes, Moto-Tuner is on the label


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 11:40 AM
To: sales@moto-tuner.com


You have my credit card information as security for my return. I don't want to wait any longer than necessary without badges and blinkers on the bike. This was your error. I don't feel I should have to wait 2 more weeks.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 11:42 AM
To: sales@moto-tuner.com


And It's costing me $9 more dollars in shipping fees to return this item. Please reconsider your decision.

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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 12:05 PM
To: sales@moto-tuner.com


I'm taking your item to USPS right now to ship it priority so we can speed up this process. I'll give you the new postal tracking info shortly.

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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 12:41 PM
To: sales@moto-tuner.com


Your new tracking info for USPS priority is 9114 9011 5981 8627 4177 18
It will be delivered to you on Wednesday

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From: <sales@moto-tuner.com>
Date: Mon, Nov 25, 2013 at 12:42 PM
To: Tony Huff <tonyhuff@gmail.com>


USPS? you provided UPS tracking number.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 12:46 PM
To: sales@moto-tuner.com


The original package was going to be sent UPS ground. I've just changed the shipping carrier to USPS so it will be there much faster, 2 days vs. 4-5 with UPS. With the holiday ahead, I'm not wanting to wait any longer than necessary for this process to be complete.

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From: <sales@moto-tuner.com>
Date: Mon, Nov 25, 2013 at 2:20 PM
To: Tony Huff <tonyhuff@gmail.com>


please see attached photo - this is what we sending to you today
58mm !!!
Image


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 2:30 PM
To: sales@moto-tuner.com


As long as you're certain there are actually 58mm signals inside, then I'm happy. Thank you.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 2:33 PM
To: sales@moto-tuner.com


We have a problem. I found my cellophane in the trash, it reads 58mm
Image


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From: Tony Huff <tonyhuff@gmail.com>
Date: Mon, Nov 25, 2013 at 2:35 PM
To: sales@moto-tuner.com


Please open the new box before sending it to me and verify that those signals measure 58mm because clearly something has gotten mixed up in manufacturing. My old wrapping reads 58mm but the signals inside are 70mm.

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From: Moto-Tuner <sales@moto-tuner.com>
Date: Tue, Nov 26, 2013 at 7:40 AM
To: Tony Huff <tonyhuff@gmail.com>


well why you didn't find it yesterday?
It's already sent unopened.
However, you're the only one facing this problem.
Are you sure your emblem is 58mm?
Please send me a part number of your emblem.


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From: Tony Huff <tonyhuff@gmail.com>
Date: Tue, Nov 26, 2013 at 7:43 AM
To: Moto-Tuner <sales@moto-tuner.com>


Can you please call me? ***-***-****


Here's the bottom line. The boxes are wrapped in cellophane with the measurement info on the cellophane (which I dug out of the dumpster at work days later to verify this info). That reads 58mm, the actual emblems inside are 70mm and measured that with my ruler. There must have been a mix-up in manufacturing and this box got labeled wrong. This is the treatment I got from one...
Michael Vaserman
MOTO-TUNER TEAM
Tel. (781) 209.05.46
Fax (617) 848.99.32
sales@moto-tuner.com
MOTO-TUNER Custom Cycle Creations LED HID CCFL LIGHTS VINXXGRIP PASSENGER HANDLES LEVERS & more
Find Us on Facebook

Order at your own risk. I'm still not confident I'm even getting the proper part. I really hope so because I'd like to cut ties with this fella. You won't find a phone number on their website. Here's a screenshot of what's listed on the site.
Image


Tue Nov 26, 2013 10:03 am
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Joined: Sat Jan 19, 2013 4:31 pm
Posts: 381
Location: Kaufman, Texas
.
What a beating!!!

The scary thing is the part number: MT-5870MM
Going by that, 58 and 70 are the same thing??? One size fits all???
.
.


Tue Nov 26, 2013 2:26 pm
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Joined: Sat Jan 19, 2013 2:35 am
Posts: 3472
Location: Saint Petersburg FL
That sucks Tony ... I hope it all works out ...


Tue Nov 26, 2013 2:30 pm
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